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Learning Goal: I’m working on a writing question and need an explanation and answer to help me learn.
Submit Part 2 and the executive summary for your improvement plan, which should include the following:
Part 2: Applying Systems Thinking ConceptsFor Part 2 of your improvement plan (pp. 5–7), address the following:
Analyze how the concept of mental models is present at Starbucks and how this concept either negatively or positively affects the customer experience.
Analyze how the concepts of team learning and of building a shared vision could benefit Starbucks in terms of improving the customer experience, thereby improving customer satisfaction.
Propose a minimum of three recommendations, based on your analysis, that might improve the customer experience at Starbucks. Explain why.
Executive SummaryProvide Christine Day with an executive summary (p. 1) of your findings and recommendations for improvement. Address the following in your executive summary:
Clearly identify the purpose of the improvement plan.
Summarize the cause(s) of the low customer satisfaction (referencing the causal loop diagram in the main report).
Concisely synthesize the recommendations to improve customer satisfaction.